Last updated: May 14, 2024

Introduction

BIP Research is committed to protecting and respecting your privacy. When you access our website, use our products and services, or interact with BIP Research in any other way, we may collect and process information about you (“Personal Data”). This Privacy Policy outlines the broad lines of data processing carried out by BIP Research and informs you of your related rights.

Who we are

BIP Research is one of the leaders among independent Quebec companies offering comprehensive survey and polling services. As part of our activities, we collect personal data from participants, people filling out forms on our website, or requesting information about our products and services. In these situations, we act as Data Controller (i.e., the party that determines the means and purposes of processing).

This Privacy Policy applies to BIP Research in its capacity as data controller. For more information or to contact BIP Research, see the “Additional Information” section at the end of the document for contact details.

1. The information we collect

Personal data collected by BIP Research falls into two main categories: (1) all information you actively provide to BIP Research and (2) information we collect by other means.

1.1 Information you provide to us

The specific personal information you provide to us may vary depending on your interactions and relationship with BIP Research. We may collect from you, process and use in accordance with this Privacy Policy the following types of information:

  • your name, gender, position/function and professional contact details (e.g.: phone number, email address and professional address);
  • any other personal information you actively share with us by completing forms on our site (www.bip-sondage.com) or on related web pages, by sending an email, leaving voice messages, or using another method;
  • your CV (curriculum vitae) or professional portfolio submitted as part of an application for a position at BIP Research;
  • any other information you provide to us, potentially relevant in the context of your relationship with BIP Research, and which allows us to provide you with services and information.

1.2 Information collected from other sources

In addition to information you provide to us, we may also collect information from third parties.

Sources and types of personal information include, for example:

  • Third-party sources: occasionally, we collect personal information about you from public sources such as Google and LinkedIn, as well as from third parties, including our partners.
  • Your employer: if you are employed within a BIP Research client establishment (current or former) all personal information (email, for example) that your employer communicates to BIP Research, if you are an employee of a company to which BIP Research provides product information, demonstrations or any other communication, all contact information that your employer provides to BIP Research in order to give you said information, product demonstration or other communication.
  • Website usage information: like most website operators, BIP Research automatically collects certain information related to site traffic in order to optimize the visitor experience and continuously improve the site. More specifically, each time you access our website (www.bip-sondage.com) or associated pages, we may collect the following data concerning your interaction with the site: URLs of web pages you visited, referring and exit page URLs, pages viewed, viewing duration, number of clicks, platform type, location data and any other information related to your use of the website.
  • Device information: when you use our website (www.bip-sondage.com), we automatically collect technical information. This includes IP address or any other device identification information, geolocation data and operating system version.

2. Our use of your information

We only share your information after obtaining your consent or, if necessary, to comply with legal or contractual obligations. We limit access to your data to BIP Research staff members who have a legitimate need to consult it as part of their duties. All our employees are contractually bound by confidentiality obligations.

2.1 Reason for use

BIP Research only processes your personal data provided it has obtained your agreement, subject to having a legitimate interest or to satisfy its legal or contractual obligations.

Processing may be carried out for the purpose of:

  • respecting our commitments to you regarding the provision of information, products and services (including training);
  • providing you with surveys, information or offers related to future services requested or likely to interest you;
  • fulfilling our obligations arising from contracts binding you to BIP Research, particularly for billing purposes;
  • complying with legal, regulatory and security requirements and preventing fraudulent, suspicious or illegal activities;
  • establishing and ensuring general communications with you, including to inform you of any changes made to our services.

2.2 Retention period for your personal data

BIP Research will retain your information as long as necessary to achieve the initially determined purposes. Retention periods vary based on certain criteria, including:

  • the scope of the purpose,
  • contractual obligations, operational needs,
  • legal reasons and archiving obligations.

We will delete or anonymize personal information when it is no longer useful to us, or upon your written request.

2.3 With whom do we share your personal data?

BIP Research relies on a limited number of third-party service providers to develop its activities. They process this data in accordance with instructions transmitted by BIP Research and are contractually required to ensure an adequate level of protection for your data, in compliance with regulatory obligations.

The third parties concerned include:

  • companies providing BIP Research with key services as part of its commercial obligations, for example: data server hosts, IT and infrastructure or video hosting service providers, or marketing services;
  • subcontractors who, under a confidentiality agreement with BIP Research, help us maximize the professional services we provide to our clients;
  • our partners likely to provide you with accessory or complementary information, services or products;
  • if required by law, we may need to share personal information with third parties. Furthermore, in the case of an acquisition, sale or merger operation, we may transfer all or part of your personal data to the relevant third party.

3. Managing your personal data

You can control the information we hold about you in several ways.

3.1 What are cookies?

A cookie is a small text file saved on your computer or mobile device when you visit a website. It allows the site to remember your actions and preferences (such as language, font size and other display preferences) over a determined period, so that you don’t have to repeat them or set them up again when you visit the site or navigate from one page to another.

3.2 How do we use cookies?

BIP Research uses “session cookies” (which are generally cleared when the browser is closed) and “persistent” cookies to recognize regular visitors. The use of these cookies allows BIP Research to improve your experience on our website and evaluate general visitor behavior. We use this information only for internal purposes and we do not share it with third parties.

Some of our service providers may use their own cookies over which BIP Research has no control. This includes cookies particularly for collecting information for analysis and advertising purposes, to provide social media access options, to improve your browsing experience (videos and fonts) and to enable access to an instant messaging service.

3.3 How to control cookies?

You can modify your browser settings to refuse the use of cookies. However, you might not be able to use our website as intended or access all of its features.

3.4 Your personal data rights

You have a number of rights concerning your personal data collected and processed by BIP Research. Subject to local data protection legislation, this may include:

  • the right to be informed of the purpose of collecting your data;
  • the right of access to data we hold;
  • the right to correct erroneous or incomplete data;
  • the right to erasure/deletion of your data within the framework of other legal obligations;
  • the right to restrict further processing of your data;
  • the right to transfer your data to a third-party controller, as far as possible;
  • the right to object to any processing of your data carried out on the basis of our legitimate interests.

To exercise your rights, please contact us at the address indicated below or send us an email at bip@bip-sondage.com. Depending on the complexity of your request, we will strive to respond to you within 30 days of receiving it.

3.5 Obtaining additional information

BIP Research is fully committed to processing requests and resolving complaints you submit to us in a timely and adequate manner.

To assert your personal data rights, or obtain additional information concerning this Privacy Policy and the processing of your data operated by BIP Research, contact us by email at bip@bip-sondage.com or by mail at one of the addresses below.

BIP Research
2021 Avenue Union, suite 1221
Montreal, Quebec H3A 2S9
Phone: (514) 288 1980
Email: bip@bip-sondage.com

4. Additional privacy information

4.1 Privacy of information relating to minors

We do not knowingly make this website available to minors under 16 years of age. Persons under 16 years of age should not use our website.

4.2 Links to other websites

In order to provide a service to visitors to our website, we may present links to third-party sites (not operated by BIP Research). These links are provided for informational purposes only. BIP Research cannot be held responsible for the privacy practices or content of any third-party website. We encourage you to read their privacy policies before communicating any personal data.

4.3 Changes to this Privacy Policy

BIP Research reserves the right to modify this Privacy Policy at any time. Any subsequent modification to our Privacy Policy will be notified on this page of our website (www.bip-sondage.com). In case of modification, the “last updated” date appearing at the top of this Privacy Policy will also be updated.